| November
6, 2008 -
In response to an increased volume of requests for support from clients
and stakeholders in the company's Orange County office, PCGi has expanded
its help desk center in an effort to maintain the high level of quality of
the support center while managing costs and overhead. Over the past
three years, the Orange County support center has maintained a 97% issue
closure rate in servicing clients in desktop and back office support. As the
needs of clients to minimize operating costs increases, PCGi has become a
critical factor in maximizing ROI for support center customers.
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